Privacy Policy

1. What information do we collect?

In short: We collect information you choose to give us and information generated when you use the Services.

Information you provide

Depending on how you interact with Shieldo, this may include:

• name, phone number, email address, gender, and date of birth;
• contact or authentication information;
• emergency contacts and information needed to notify them;
• precise geolocation, route, and location-sharing information;
• photos, video, audio, messages, or other evidence you choose to capture or submit during an emergency; and
• payment information needed to complete a purchase. Payments are handled by Google Play Billing and Razorpay, as applicable.

Information collected automatically

We may automatically receive IP address, browser and device characteristics, operating system, language, referring URLs, device identifiers, carrier, approximate location, pages viewed, feature usage, timestamps, crash reports, and other log and diagnostic data.

Mobile device permissions

With your permission, the mobile application may access location, contacts, camera, microphone, Bluetooth, notifications, and other device features. You can change these permissions in your device settings. Some features may not work if access is withdrawn.

Google APIs and Maps

If you use location-based features, we may process GPS coordinates, route data, location history, and IP address through Google Maps Platform APIs. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

2. How do we process your information?

In short: We use information to provide and improve Shieldo, communicate with you, protect the Services, and meet our legal obligations.

• create and authenticate accounts and maintain account security;
• provide SOS activation, emergency contact alerts, Guardian Mode, location sharing, risk insights, and evidence capture;
• respond to questions and provide customer support;
• send service, safety, administrative, and policy communications;
• process payments and manage subscriptions or purchases;
• monitor for fraud, abuse, security incidents, and technical problems;
• measure usage and improve our products, features, communications, and experience; and
• comply with legal obligations and establish, exercise, or defend legal claims.

We process personal information only when we have a valid legal basis, such as your consent, performance of a contract with you, our legitimate interests, or a legal obligation.

3. When and with whom do we share information?

In short: We share information only when needed to operate the Services, protect users, comply with law, or with your direction.

We may share information with:

• cloud computing, data storage, and website hosting providers;
• communication, collaboration, authentication, testing, analytics, and performance-monitoring providers;
• payment processors, including Google Play Billing and Razorpay;
• emergency contacts or other people you choose to notify through Shieldo;
• government entities, law enforcement, or other parties when required or permitted by law; and
• successors or counterparties in a merger, financing, sale of assets, acquisition, or similar business transfer.

Service providers may access information only to perform services for us and must handle it according to contractual and legal requirements. We do not sell your personal information.

4. Do we use cookies and tracking technologies?

We may use cookies, pixels, and similar technologies to maintain security, remember preferences, prevent crashes, understand usage, and support basic site functions. We may also use analytics providers, including Google Analytics, to understand how the Services are used. You can manage cookies through your browser settings and opt out of Google Analytics through Google's opt-out tool.

5. Do we offer AI-powered products?

In short: Shieldo includes features powered by artificial intelligence, machine learning, or similar technologies.

These features may include predictive analytics, safety insights, machine-learning models, image analysis, and video analysis. AI features are intended to support safety decisions, not replace emergency services or professional judgment. Personal information used by these features is handled under this Privacy Policy and agreements with our providers.

6. How long do we keep your information?

We retain personal information only for as long as necessary for the purposes described in this notice, unless a longer period is required or permitted by law. Unless required for a legal, security, or other legitimate purpose, we do not keep information for longer than three months after termination of a user's account. We may anonymize information or retain limited records in secure backups until deletion is possible.

7. How do we keep your information safe?

We use reasonable technical and organizational measures designed to protect the personal information we process. No electronic transmission or storage system is completely secure, so we cannot guarantee that unauthorized parties will never defeat our safeguards. Please use the Services in a secure environment and report suspected security issues promptly.

8. Do we collect information from minors?

The Services are intended for people who are at least 18 years old. We do not knowingly collect or market to children under 18. If we learn that we have collected information from a person under 18, we will deactivate the account and take reasonable steps to delete it. Contact us at help@shieldo.in if you believe this has occurred.

9. What are your privacy rights?

Depending on where you live and applicable law, you may have the right to access, correct, update, or delete your personal information; withdraw consent; restrict or object to processing; receive a portable copy; and complain to a data protection authority.

You may withdraw consent at any time by contacting us, but this will not affect processing that occurred before withdrawal or processing based on another lawful basis. You can opt out of marketing emails using the unsubscribe link. We may still send essential service messages.

10. Controls for do-not-track features

Some browsers and mobile systems offer Do-Not-Track settings. There is currently no uniform standard for responding to these signals, and we do not currently respond to them.

11. Do we make updates to this notice?

We may update this Privacy Policy when our practices or legal requirements change. The revised date at the top will show when the latest changes were made. For material changes, we may provide additional notice through the Services or by contacting you directly.

12. How can you contact us?

If you have questions or comments about this Privacy Policy, contact us:

13. How can you review, update, or delete your data?

To request access to, correction of, or deletion of your personal information, emailhelp@shieldo.in with enough information for us to verify your identity and locate your records. We will review and respond to your request in accordance with applicable data protection laws. Some information may be retained where required for legal, security, fraud-prevention, or other legitimate purposes.